Yes! We work hard to help your voice get heard. We're independent from the university and because we're primarily concerned with YOU, the student, rather than the University of Brighton as an institution, we are best placed to help you take your complaint forward.
Some complaints are made because students expect a good service for their money and the university does not always provide this. Other complaints arise because students or graduates (we can work with either) have been treated unfairly or unprofessionally by staff.